Zh333 takes your privacy seriously. This document details the types of data we collect, how it is used, who it is shared with, and your rights as a member to control your personal information. We operate in accordance with Malaysia's Personal Data Protection Act (PDPA).
The following are the core principles that underpin our privacy policy for all Malaysian members
Zh333 uses 256-bit SSL encryption — the same security standard used by major Malaysian banks such as Maybank and CIMB — to protect every piece of data you send to our platform. This includes registration details, DuitNow and Touch 'n Go deposit transactions, and all account communications.
Zh333 only collects data that is strictly necessary to provide our services. We do not request irrelevant information and do not retain data longer than required. This principle of data minimisation is central to our approach to privacy.
Zh333 does not sell, rent, or disclose your personal data to any third party for marketing purposes. Data is only shared with service providers bound by strict confidentiality agreements, or where required by Malaysian law.
As a zh333 member, you have the right to access, correct, transfer, or request deletion of your personal data at any time. Submit a request to our data protection team and we will process it within 30 business days.
Zh333 only sends marketing communications if you have given your consent. You may opt out of promotions, emails, or notifications at any time through your zh333 account settings or by contacting our support team.
All deposit records (DuitNow, GrabPay, Maybank2u, etc.), bets and withdrawals are stored in a secure, access-controlled database system. These records are available for your review through your zh333 account and are used to resolve any disputes.
This Privacy Policy is issued by zh333 ("we", "Platform") and applies to all individuals who access, register for, or use any services provided through the zh333 website and zh333 mobile application.
We understand that your trust in zh333 depends not only on the quality of our gaming services, but also on how we handle your personal information. For Malaysians using the zh333 platform for Sports Betting, Live Casino, e-sports, or slots — your data privacy is a priority we take just as seriously as the security of your financial transactions.
This policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the Curacao eGaming operating licence, both of which mandate high data protection standards. Any material changes to this policy will be communicated to members via in-account notifications or email.
By registering for or using zh333's services, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read together with Terms & Conditions and Responsible Gaming Policy zh333.
Zh333 collects various types of personal data in the course of its operations. This data is collected directly from you, automatically through your use of the platform, or via legitimate third parties.
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Data | Full name, identity card number (MyKad), date of birth, gender | Registration form, KYC process |
| Contact Data | Malaysian phone number, email address, mailing address | Account registration, profile updates |
| Financial Data | Payment methods (DuitNow, TNG, GrabPay), MYR deposit & withdrawal records | Payment transactions, KYC verification |
| Gaming Data | Sports Betting, e-sports, and casino records; win & loss history | Automatically via platform activity |
| Technical Data | IP address, device type, web browser, operating system, access logs | Cookies, server logs (automatically) |
| Geolocation Data | State/city in Malaysia (where applicable), time zone | Device GPS (with permission), IP address |
| Communications Data | Live chat transcripts, support emails, complaints and feedback | Zh333 customer support interactions |
Sensitive Data: zh333 does not collect sensitive data such as medical information, religious beliefs or sexual orientation. Biometric data (fingerprint, facial recognition) is only collected if you choose to use it for login verification on your own device.
Zh333 uses your personal data for legitimate and transparent purposes. Each purpose has a clear legal basis, and we will not use your data for any purpose not stated here without first obtaining your renewed consent.
Zh333 processes your personal data on one or more valid legal bases under Malaysia's Personal Data Protection Act (PDPA) 2010:
zh333 does not sell your personal data. However, in the course of operating the platform, we may share data with selected third parties in the following limited circumstances:
Every third party that receives data from zh333 is required to sign a data processing agreement (DPA) that sets out the limited purposes for which data may be used, the required security measures, and an absolute prohibition on using the data for their own marketing purposes.
Zh333 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or unlawful disclosure:
All data in transit is protected with industry-standard encryption.
Data is stored on firewalled servers with multi-layered restricted access.
An active intrusion detection system monitors for anomalies around the clock.
All zh333 staff undergo regular data protection and privacy training.
In the event of a data breach that affects your rights and freedoms, zh333 is committed to notifying you within 72 hours after we become aware of the incident, in line with industry best practices and our operating licence requirements.
Zh333 uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic, and deliver personalised services. The following are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. Please note that blocking all cookies may affect the functionality of the zh333 platform, including your ability to log in and make transactions.
As a zh333 member and data subject under Malaysia's PDPA, you have the following rights, which you may exercise at any time:
Request a copy of all personal data we hold about you in a readable format.
Request correction of inaccurate or incomplete data through your zh333 account or our support team.
Request the deletion of your personal data when it is no longer needed, subject to legal obligations.
Object to the processing of your data for direct marketing or specific purposes at any time.
Request your data in a structured format that can be transferred to another service provider.
Request a restriction on the processing of your data in certain circumstances during an investigation or dispute.
To submit any request relating to your privacy rights, please contact zh333's Data Protection Officer (DPO) at privacy@zh333.ws. We are committed to responding within 30 calendar days.
Zh333 retains your personal data for as long as necessary to fulfil the purposes outlined in this policy, or to comply with our legal obligations and operating licence requirements:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Duration of active account + 5 years | Zh333 licensing & operational requirements |
| Financial transaction records (MYR) | 7 years | Malaysian law compliance (AMLA) |
| Support communication logs | 3 years | Dispute resolution & auditing |
| KYC & identity verification data | 5 years after account closure | Anti-money laundering requirements |
| Technical & security logs | 90 days | Security monitoring & debugging |
| Marketing data (with consent) | Until consent is withdrawn | Based on member consent |
Once the retention period ends, your data will be securely deleted or anonymised so it can no longer be linked to your identity.
Zh333 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. The "Updated" date at the top of this page indicates the latest version in effect.
For changes that materially affect your privacy rights, zh333 will provide notice by email or a prominent in-account notification at least 14 days before the changes take effect. If you do not agree with the proposed amendments, you have the right to close your account before the effective date.
If you have any questions, concerns or complaints regarding zh333's Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO):
If you are not satisfied with how zh333 has handled your privacy complaint, you have the right to refer the matter to the Malaysian Communications and Multimedia Commission (MCMC) or the relevant regulatory body under Malaysian law.
Register your zh333 account with confidence — your privacy and data security are fully protected. Enjoy over 1,500 games and Malaysia's best betting markets, safely and responsibly.
18 years and above only. Gambling can be addictive. Play responsibly.